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Shipping & Delivery
Shipping & Delivery
Our video includes step-by-step instructions to inform and encourage your installation crew.
Delivery
Delivery will be to curbside or a flat sidewalk or driveway. Please ensure that at least a 28-foot delivery truck can access your driveway.
Who will install my range?
For help with installation services, Art Culinaire may offer a complimentary list of recommended installation companies. Please note, these installation companies are provided as a referral only. It is our ongoing goal to source and maintain reputable installation companies throughout the nation, however, there may not be an installer in every location. In this case, many owners find working with their trusted GC to furnish the install. The customer has the right to choose who will install their range, and it is not required to use a referred company.
Procedures for Receiving Shipment
- Do not refuse shipment.
- Check your range crate for damage. Even if no crate damage is visible, please open and inspect carefully within 7 days for possible concealed damage. If damage exists, take well-focused photos of the areas.
- If exterior damage is visible, advise the carrier immediately verbally, note the damage on the Bill of Lading, and document with photos. Open and inspect within 24 hours. Take well-focused photos.
- After inspection, leave your range in its original crate for protection if possible. If the contents have been damaged and a claim is to be made, the carrier may require the original crating material be kept for inspection as part of the claim process. Please make allowances for storage.
Copies of the above documentation should be sent …
Attention: Shipping Director
Email: shipping@frenchranges.com
Direct phone: 425-408-9423
With your careful attention to detail, this will be a success and assist you in ensuring that you receive an undamaged product.