Support
Service & Warranty
Our support staff provides assistance on range functionality, repairs, diagnostics, and part inquiries. We aim to facilitate quick and efficient repairs for all Lacanche range owners, ensuring longevity as a cherished heirloom through proper care and maintenance.
Service & Warranty Repairs
Step 1: Contact Art Culinaire Support
In the event your Lacanche range requires service or repair during your warranty period, please contact our Support Department first. Our knowledgeable support team will determine the best course of action to resolve any concerns.
Step 2: Dispatch Services
If services are required, Art Culinaire has over 300+ Preferred Service Providers across the nation to facilitate warranty repairs. Our Support Team will coordinate with a company in your area and dispatch services accordingly.
Out of Warranty:
For ranges outside our 3-year warranty, clients are still encouraged to contact our Support Team. We can often provide diagnostics, recommend or supply parts, or even refer local companies to contact for repairs as a courtesy throughout the lifetime of the range.
Preferred Service Providers
Our growing network of 300+ Preferred Service Providers are located around the nation, and provide warranty and non-warranty repairs for Lacanche ranges. These reputable companies are hand selected and vetted to become a preferred service provider for Art Culinaire.
For warranty customers: Please refer to the service and warranty steps above, and contact our Art Culinaire support team before engaging any services. A warranty authorization must be provided by Art Culinaire prior to any service.
For non-warranty customers: We encourage you to reach out to our support team for a referral in your area, or use a trusted appliance repair company of your choosing.
We strive to select the best companies and make repairs as quick and easy for all of our owners and their beloved ranges.
Are you a service provider interested in being part of our Lacanche-USA Service Network?
Our Warranty
We stand behind the quality of your new Lacanche range by offering a comprehensive 3-year warranty against manufacturing defects in materials and workmanship starting from the date of product delivery. In the event that the range is transferred to a new owner during this period, the warranty will seamlessly transition to them. Our liability is restricted to the replacement of faulty parts and the necessary labor within the specified warranty timeframe. Please note that our warranty services and replacement parts are exclusively applicable to ranges purchased from Art Culinaire/Lacanche-USA. The product must also be installed in the United States for a valid warranty. We do not offer warranty services for UL ranges installed outside of the United States.
