Support
Timeline To Your New Lacanche
We’re excited to keep in touch with you throughout the Lacanche production process. Our team is here to answer any questions and keep you updated on your range’s departure from France, arrival in the US, and all other delivery details. For your estimated lead time, please refer to your signed estimate. Merci!
Order Placed
Estimate is signed.
40% retainer is paid.
PO is sent to the factory. Factory sends us confirmation.
Department to Contact: Sales
Factory Production
Range is completed at the factory.
Sea freight or Air freight is chosen.
Customer pays the remaining 60% balance.
Department to Contact: Finance
Shipped From Factory
Range will ship from the factory on the next available sea freight container.
4 weeks for the NY warehouse.
6 weeks for the WA warehouse.
Department to Contact: International Shipment
Quality Control
Shipment arrives at our warehouse.
Our team performs the quality control test.
Department to Contact: Domestic Shipping
Final Delivery
The domestic freight company picks up the range from our warehouse and delivers it to the final location for installation.
Department to Contact: Domestic Shipping / Support Team for Questions Re Install
If you have questions, please contact Art Culinaire @ 800-570-2433.
While you are waiting for your beautiful Lacanche here are some helpful links.
Install Video and Resources | Link to Owner guide